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Shipping Policy

This Shipping Policy explains where we ship, what it costs and how long your custom coffee sleeves take to arrive.

1. Where We Ship

We ship to addresses in the United States only. We do not ship to other countries.

2. Shipping Cost

Shipping is free on every order, whatever the quantity. No shipping charge is added at checkout or to your invoice.

3. Production Time

Every sleeve is printed to order. Production takes 7–10 business days after you approve your free digital proof and pay your invoice. Business days are Monday to Friday, excluding US public holidays.

4. Delivery Time

Once your order ships, delivery within the United States takes 3–7 business days. Most orders arrive 10–17 business days after proof approval.

If anything on our side delays your order before it ships, we contact you by email. Carrier delays and severe weather can occasionally add time after your order leaves us.

5. Shipping Method and Tracking

Orders ship by tracked ground service with a reliable carrier. Sleeves are packed flat in bundles inside sturdy boxes. When your order ships, we email you a tracking number.

6. Incorrect or Incomplete Addresses

Please check your shipping address before you order. If a package comes back to us because of an incorrect address, a missing apartment or suite number or an undeliverable location, we will contact you, and reshipping may require an additional payment.

7. Lost or Missing Packages

If tracking shows your package as delivered but you cannot find it, check with neighbors or building management, look around your mailbox or doorstep, and allow 24 hours for carrier updates. If it is still missing, email info@thecoffeesleeves.com and we will help you track it down with the carrier.

8. Damaged Shipments

If your sleeves arrive damaged, email us within 14 days of delivery with your order number and photos of the box and the sleeves. We send a free replacement or a refund and cover the shipping, as set out in our refund and returns policy.

9. Contact Us

Phone: (503) 461-4788 (Monday to Friday, 9am to 6pm EST)
Email: info@thecoffeesleeves.com
Address:
1639 70th St
Brooklyn, NY 11204
United States

Common questions

How long does order processing take before shipping?

Standard processing takes 1-3 business days. Orders with a custom size or custom printing take 7-10 business days after proof approval. Delivery time starts only after processing is complete, so add the delivery window for your location to these figures.

Are orders processed on weekends?

No. All orders are processed during regular business hours, Monday through Friday. An order placed on a Friday evening or over the weekend starts processing on the next business day, and the delivery window begins once processing is finished.

Will I be told if my order is delayed?

Yes. If we experience a delay while processing your order, we contact you by email. Delivery timelines can also shift because of carrier delays or high-season traffic, which are outside our control once the order has shipped.

Which shipping methods can I choose from?

Every order ships free by tracked ground service with a reliable carrier, within the United States only. You receive a tracking number by email as soon as your order ships.

Is shipping free on every order?

Yes. Shipping is free on every order whatever the weight or quantity, so no shipping charge is added at checkout or to your invoice. We ship to addresses in the United States only.

Do you ship outside the United States?

No. We currently ship only to addresses in the United States, and orders for delivery to other countries cannot be placed. Every US order ships free, with production in 7-10 business days after proof approval and delivery in 3-7 business days.

What can push a delivery past the usual window?

Carrier delays and high-season traffic are the most common causes. If anything on our side delays your order before it ships, we contact you by email.

What happens if I give an incorrect shipping address?

Please check the address before you order. If a package is returned because of an incorrect address, a missing apartment number or an undeliverable location, reshipping it may require an additional payment. Contact us quickly if you notice a mistake.

What should I do if tracking shows delivered but the package is missing?

Check with neighbors or building management and look around your mailbox or doorstep. Allow 24 hours for carrier updates. If the package is still missing after that, email info@thecoffeesleeves.com and we will help you track it down.

When does the delivery time start?

Production takes 7-10 business days after you approve your proof and pay your invoice. Delivery time starts when your order ships, and transit within the United States takes 3-7 business days, so most orders arrive 10-17 business days after proof approval.