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Refund and Returns Policy

Every sleeve we sell is printed to order with your design, after you approve a free digital proof. Because of that, we do not take back sleeves for a change of mind. We do put things right when an order arrives defective, damaged or misprinted. This policy explains how.

Who This Policy Covers

This policy applies to every order we ship. We ship to addresses in the United States only.

What We Replace or Refund

We replace or refund sleeves that are:

  • Defective: a printing or manufacturing fault, such as smudged ink, bad cuts or a seam that does not hold

  • Damaged in transit: sleeves that arrive crushed, wet or torn

  • Misprinted: sleeves that do not match the proof you approved, such as wrong artwork, text or size

How to Report a Problem

  • Email info@thecoffeesleeves.com within 14 days of delivery.

  • Include your order number and photos of the problem and of the shipping box.

In most cases the photos are enough and you do not need to send anything back. If we do need the sleeves returned, we email you a prepaid return label, so we pay the shipping. There is no restocking fee.

Replacement or Refund

Once we approve your request, you choose:

  • A free replacement of the affected sleeves, printed and shipped to you at no cost, or

  • A refund for the affected sleeves, issued within 10 business days of approval to your original payment method (PayPal or bank transfer), in US dollars.

What We Cannot Accept

  • Returns for a change of mind on sleeves that were printed correctly to your approved proof

  • Errors that were in the artwork you approved, such as a spelling mistake on the proof

  • Sleeves damaged after delivery, or used sleeves

  • Problems reported more than 14 days after delivery

Cancellations

You can cancel free of charge at any time before you approve your proof. Once the proof is approved and the order goes into production, it cannot be cancelled.

Contact Us

Phone: (503) 461-4788 (Monday to Friday, 9am to 6pm EST)
Email: info@thecoffeesleeves.com
Address:
1639 70th St
Brooklyn, NY 11204
United States

Common questions

Which orders does the return policy cover?

The policy covers every order we ship. We ship to addresses in the United States only, so it applies to all of our orders. Questions? Contact our team at info@thecoffeesleeves.com or (503) 461-4788.

How many days do I have to report a problem?

You have 14 days from delivery to report sleeves that are defective, damaged in transit or misprinted. Check your sleeves soon after they arrive and email us promptly with your order number and photos if something is not right.

Do I need to send the sleeves back?

Usually not. In most cases your photos are enough for us to approve a replacement or refund. If we do need the sleeves back, we email you a prepaid return label, and the sleeves should be unused.

Can I return items that are not defective?

No. Every sleeve is printed to order with your design, so we cannot accept returns for a change of mind. We replace or refund sleeves that are defective, damaged in transit or misprinted against your approved proof, reported within 14 days of delivery with photos.

Can I drop off a return in person?

No. We do not take returns in person. Start by emailing info@thecoffeesleeves.com with your order number, a short description and photos, and we will tell you the next step.

Do I pay for return shipping or a restocking fee?

No. When we need defective sleeves back, we send a prepaid return label, and replacements ship free. There are no restocking fees.

How do I start a claim?

Email info@thecoffeesleeves.com with your order number, what went wrong and photos of the sleeves and the shipping box. Requests must arrive within 14 days of delivery. Our team reviews the photos and confirms a replacement or refund.

How long does a refund take?

Approved refunds are issued within 10 business days of approval to your original payment method, PayPal or bank transfer, in US dollars.

Can custom-printed sleeves be returned?

Only if they are defective, damaged in transit or misprinted against the proof you approved. Sleeves printed correctly to your approved proof cannot be returned, and errors that were already on the approved proof, such as a spelling mistake, are not covered.

Can I get a replacement instead of a refund?

Yes. For defective, damaged or misprinted sleeves you can choose a free replacement instead of a refund. We print and ship it at no cost once your claim is approved.