Frequently Asked Questions
Find answers to common questions about our custom coffee sleeves, ordering process, and services.
Coffee sleeves (also called cup sleeves or coffee jackets) are protective wraps that go around hot beverage cups to insulate the cup and protect your hands from heat. They're commonly used by coffee shops, cafes, and businesses to provide a comfortable grip while keeping drinks hot.
We offer coffee sleeves in several premium materials:
- Kraft Paper: Eco-friendly, recyclable, natural brown finish
- Cardboard: Durable, high-quality, smooth printing surface
- Corrugated: Extra insulation, premium feel
- Custom Materials: Special requests available
Yes! We offer 100% recyclable and biodegradable options. Our kraft paper sleeves are especially popular for environmentally conscious businesses. All our materials are sourced responsibly and can be recycled after use.
Our coffee sleeves are available for all standard cup sizes:
- 8 oz (small)
- 12 oz (medium)
- 16 oz (large)
- 20 oz (extra large)
- Custom sizes available upon request
Our minimum order quantity starts at 100 units. This allows us to maintain competitive pricing while ensuring quality production. We also offer bulk discounts for larger orders (1,000+ units).
Ordering is simple:
- 1. Fill out our quote request form or call (503) 358-0443
- 2. Our team will contact you within 24 hours with pricing
- 3. Approve the design and quote
- 4. We'll start production immediately
- 5. Your order ships within 7-10 business days
Yes! We offer sample packs so you can feel the quality of our materials before committing to a large order. Contact us to request samples - shipping costs may apply.
We accept all major payment methods including credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and purchase orders for established businesses.
Yes! We offer completely free design services with every order. Our expert designers will create custom artwork at no additional cost. You'll receive a proof for approval before we start production.
Absolutely! If you already have a design, you can send us your artwork files. We accept PDF, AI, EPS, PSD, and high-resolution image files. Our team will review it to ensure it meets printing requirements.
We offer several printing options:
- Full Color (CMYK): Vibrant, detailed designs
- Spot Color: Precise Pantone color matching
- Black & White: Clean, classic look
- Finishing: Gloss, Matte, or Spot UV coating
We include up to 3 free design revisions with every order. This ensures you're completely satisfied with the final design before we begin production.
Standard production time is 7-10 business days after design approval. Rush options are available for an additional fee - ask us about expedited production timelines.
Yes! We ship worldwide. Shipping costs and delivery times vary by location. Contact us for an international shipping quote specific to your destination.
Yes! Once your order ships, you'll receive a tracking number via email. You can track your shipment in real-time through the carrier's website.
We take great care in packaging all orders. If your order arrives damaged, please contact us within 48 hours with photos. We'll replace damaged items at no additional cost.
Pricing depends on quantity, material, and printing options. Generally, prices start at $0.12-$0.18 per sleeve for bulk orders. Contact us for a detailed quote based on your specific needs.
Yes! The more you order, the lower the per-unit cost. We offer tiered pricing with significant discounts for orders of 1,000+ units, 5,000+ units, and 10,000+ units.
No hidden fees! Our quotes include design services, printing, and materials. The only additional costs would be shipping and any optional rush production fees - both of which are clearly stated upfront.
Yes! We value our loyal customers and offer special pricing for repeat orders. Plus, reorders of the same design often have reduced setup costs. Contact us to learn about our customer loyalty program.
Still Have Questions?
Our team is here to help! Reach out and we'll get back to you within 24 hours during business hours.